Privacy Policy

Here at Get Bowtied we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have purchased and requested from us.

Our Privacy Policy was updated on 23 May 2018. It governs the privacy terms of our websites, located on getbowtied.com and wp-theme.help, and the tools we provide you (the “Website” or the “Service”).

By using this site or/and our services, you consent to the processing of your personal data as described in this Privacy Policy.

Who we are?

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Get Bowtied SRL
VAT ID: RO30381691
Dimitrie Paciurea 9,
Timisoara, Timis,
Romania.

Get Bowtied SRL is a small design studio specialised in creating WordPress and WooCommerce templates. Our products and services are sold on external marketplaces so please check their privacy policy and terms of use as well:

  1. Envato Market / ThemeForest (https://themeforest.net)
  2. Envato Elements (https://elements.envato.com)
  3. WooCommerce.com (https://woocommerce.com)

Definitions

  • Personal Data – any information relating to an identified or identifiable natural person.
  • Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
  • Data subject – a natural person whose Personal Data is being Processed.
  • Child / Children – a natural person under 18w years of age.
  • We / Us – GetBowtied
  • The Help Center – a wp-theme.help subdomain that servers as product documentation and support hub.
  • Product(s) / Theme(s) – WordPress Theme or Plugin created by GetBowtied.

What information is being collected? 

Our support team may collect information required by our system to provide the support service through our support channels:  The Help Centers (the subdomains under wp-theme.help), via Facebook messages, or direct emails we’re receiving from users. Each of these scenarios are being described below:

Help Center login using the Envato account

Each of our products has its own Help Center on a wp-theme.help subdomain (e.g. https://shopkeeper.wp-theme.help) where users can login using their Envato Market account.

Why?

Access to the support service is made available to paying customers only. Since all of our services are sold through the Envato Market, signing in using your Envato Market account allows us to validate your Envato Market purchase in order to provide the support service.

What information is being collected?

Your Envato Market account username; Your email address; Your public Envato Market profile; First/Last name; List of your Envato Market purchases where the author is GetBowtied.

Consent

Before using the Envato account to sign in into the Help Center, users are prompted with a splash page asking for permission to access this information, with an overview of data that will / won’t be collected: view a sample screenshot.

How to view, edit or delete this information

To view/edit/delete information linked to your Envato Account go to https://account.envato.com/. The information will be updated in the Help Center as well upon next login.

How to delete Help Center information

Help Center account deletion is available upon request. Email support [at] getbowtied.com.

Where is this data stored

We’re using Zendesk as the platform for support services. Zendesk is a support and contact request management service provided by Zendesk Inc. Personal Data collected: various types of Data as specified in the privacy policy of the service. Place of processing: US – Privacy Policy.

Information provided in a support request 

What information is being collected?

Providing the Customer Support service for our products as per Envato Market’s Item Support Policy, we may have to ask for additional information such as the link to your site and temporary access to the administration panel.  

When submitting a support request through the support form available on the Help Center you can optionally fill in this information. The same thing applies to support requests sent through direct email or Facebook messages via our company’s page.

Why?

Our support agents or developers (Get Bowtied’s employees or contractors) will use this information in order to provide the support services.

For example, you may reach out to the support team to ask for help installing or setting up the theme on your site after running into an issue. A support agent will access your site in order to figure out how to provide the technical help requested.

Consent

We imply that we have the consent to any information provided since it’s voluntarily provided for the purpose of providing the Customer Support service.

Where is this data stored

We’re using Zendesk as the platform for support services. Zendesk is a support and contact request management service provided by Zendesk Inc. Personal Data collected: various types of Data as specified in the privacy policy of the service. Place of processing: US – Privacy Policy.

How to view, edit or delete my support requests

Support requests submitted using the form available in the Help Center can be viewed in the “My Support Requests” section of the Help Center. Help Center account or support requests history can be deleted upon request. Email support [at] getbowtied.com.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Data deletion available upon request. Email support [at] getbowtied.com.

Transfer of Data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

3rd Party Services / Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Zendesk

Zendesk is a support and contact request management service provided by Zendesk Inc. Personal Data collected: various types of Data as specified in the privacy policy of the service. Place of processing: US – Privacy Policy.

MailChimp

MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC. Personal Data collected: email address. Place of processing: US – Privacy Policy.

Google Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.  

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments

We may provide paid products and/or services within the Service. All our products and services are sold exclusively through the Envato Market. We don’t store payment details such as credit cards.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. GetBowtied aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where TermsFeed relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Cookies

The websites of GetBowtied are using cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, GetBowtied can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support [at] getbowtied.com